Return & Refund Policy

This Return & Refund Policy applies to all scented candles and related home fragrance products purchased through myfogerworld.com. By completing a purchase, you acknowledge and agree to the return and refund terms described below.

1. General Return Conditions

For product quality, safety, and hygiene reasons, returned products should generally meet the following conditions:

• The product has not been used or burned;
• The product remains in its original condition;
• The product is returned with its original packaging, where applicable;
• The product has not been altered, damaged, or modified after delivery.

We generally do not accept returns for products that have been used, burned, damaged through improper handling, or otherwise returned in an unacceptable condition.

Returns based solely on personal fragrance preferences or dislike of a particular scent may not be eligible for a refund unless otherwise required by applicable law.

2. Eligible After-Sales Situations

We may accept refund or replacement requests when a product arrives in an unacceptable condition due to circumstances occurring during transportation or fulfillment.

Eligible situations may include:

• Products damaged during transportation;
• Products that arrive broken, cracked, or severely damaged;
• Products that arrive with significant packaging damage affecting the product;
• Incorrect products received;
• Products that arrive with a manufacturing defect or other significant product issue.

If your order arrives with an issue, please contact our customer service team as soon as possible after delivery.

3. Required Proof Materials

To request a valid refund, replacement, or other appropriate resolution, you may be required to provide supporting evidence within a reasonable period after receiving your order.

Supporting evidence may include:

• Clear photographs or videos of the complete package and shipping label;
• Clear photographs or videos showing the condition of the damaged product;
• Photographs or videos showing broken, cracked, leaking, or otherwise damaged products;
• Your order number and relevant order information;
• A detailed description of the issue.

Providing complete and clear evidence allows us to properly evaluate the condition of the product and determine an appropriate resolution.

We may be unable to approve a refund or replacement request if sufficient supporting evidence is not provided.

4. Return & Refund Process

If you believe your order qualifies for a return or refund:

1. Contact our customer service team at [email protected].
2. Provide your order number and a detailed description of the issue.
3. Submit the requested photographs, videos, and other supporting information.
4. Our team will review your request and notify you of the outcome.
5. If your request is approved, we will provide return instructions or arrange the applicable refund or replacement.

Please do not dispose of the affected product or packaging before your request has been reviewed, as we may need additional information or evidence to evaluate the claim.

5. Refund Arrangement

All approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been processed by us, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

6. Customer Responsibilities

Customers are responsible for inspecting their packages and products promptly after delivery.

Please contact us as soon as reasonably possible if you discover transportation-related damage, an incorrect product, or another eligible product issue.

Customers may be responsible for costs or losses resulting from:

• Providing an incorrect or incomplete shipping address;
• Failing to receive or collect a package within the applicable carrier's holding period;
• Damage caused by improper handling or use after delivery;
• Using or burning a product before reporting a condition that existed upon delivery;
• Failing to follow applicable product instructions or candle safety recommendations.

For candle products, we recommend following the safety and usage instructions provided with or on the product.

7. Non-Eligible Returns

Unless otherwise required by applicable law, returns or refunds may not be available for:

• Products that have been used or burned;
• Products damaged after delivery due to improper handling or use;
• Products modified or altered by the customer;
• Products returned without following our return instructions;
• Products returned after an applicable return period;
• Products returned solely because the customer does not prefer the fragrance or scent.

8. Policy Updates

We reserve the right to modify, update, or revise this Return & Refund Policy from time to time.

Any revised terms will be published on myfogerworld.com and will become effective when posted, unless otherwise stated.

Your continued use of our website and purchase of products after an updated policy has been published constitutes your acknowledgment and acceptance of the revised policy.

9. Contact Us

If you have any questions regarding returns, refunds, damaged products, incorrect orders, or other after-sales matters, please contact us:

CANDLE ART TECHNOLOGY, INC.

Business Address:
620 45TH AVE N
ST PETERSBURG, FL 33703
United States

Authorized Representative:
Liu xi

Customer Service Email:
[email protected]